NAQVI, Syeda Sabika; NIAYZI, Ayyan Ahmed. Apology Strategies in Commercial Chatbots: A Speech Act Analysis of Formulaicity, Pragmatic Deficits, and Design Implications for Customer-Service Conversational AI Systems. HDSRC – International Human Development and Social Research Conference, [S. l.], 2025. DOI: 10.5281/zenodo.21726941. Disponível em: https://www.conferences.ridsts.com/index.php/HIHDSRC/article/view/111. Acesso em: 17 sep. 2026.